In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you-professionally, socially, and personally. With her time-tested techniques, you'll learn how to: Eliminate distractions and improve your concentration on what is being said Locate key words, phrases, and ideas while listening Cut through your own listening biases Interpret body language clues Ask constructive, nonthreatening questions that elicit real information Get others to listen to you Master a whole range of listening skills that you can use on the job and in your personal life.
Publisher: American Society for Training and Development
Category: Business & Economics
Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides. A CD-ROM is included.
"I Do! I Do! The Marriage Vow Workbook" is an inspirational resource for creating compelling vows for your marriage, civil union, commitment or recommitment. Endorsed by Harville Hendrix, Ph.D., author of "Getting the Love You Want" and cocreator of Imago Relationship Therapy, this workbook will help you craft vows that will serve you not only during the ceremony itself but throughout your lives together. As a result of reading "I Do! I Do! The Marriage Vow Workbook," completing the exercises and writing your marriage vows, you have the opportunity to (1) awaken to the deepest reasons for joining your lives in marriage, (2) envision what you want most from your life together, (3) initiate a ritual to sustain your marriage for many years to come, and (4) create a loving, committed partnership that's truly ideal for both of you. You may wish to buy two copies of "The Marriage Vow Workbook"-one in which each partner can work through the exercises. Also makes a great gift for an engagement or bridal shower!
Synthesising the latest thinking from neuroscience and psychology with the practice of safety management, Mindful Safety shows how a much stronger safety culture can be built from the ground up. Case studies, applied research and practical exercises all demonstrate how attention, and the ability to focus, can significantly boost performance and resilience, whilst reducing human error and the number of safety incidents. Representing a new kind of safety thinking to meet contemporary challenges, the book covers four critical levels: the individual, the relational, the organisational and the societal. The approach can be successfully applied to the healthcare, road, rail, aviation and energy sectors for greater safety and performance. The emphasis on self-care, strengthening relationships and learning from positives signals a clear shift in safety management thinking. This is not just an insightful, analytical approach, but an action-based one ready for implementation. Few approaches in the field tackle the subjects of sleep, fatigue, distraction, smartphone addiction, workplace stress and mental health with the same vigour, or provide the safety toolkit for fighting a pandemic. If you want to create the right mindset to achieve exceptional results in these uncertain times, this book will show you how. It is aimed at professionals in the health and safety industry, as well as graduate students in human factors, ergonomics, industrial engineering and production engineering.
Teaching English as a second or foreign language is full of challenges: How do you hold students' interest? How do you ensure that they get enough practice to really learn? This book addresses the teaching of listening, including listening for main idea, details, specific information, and tone of voice. Active listening and note-taking skills are also covered. The Fifty Ways to Teach series gives you a variety of drills, games, techniques, methods, and ideas to help your students master English. Most of the ideas can be used for both beginning and advanced classes. Many require little to no preparation or special materials. The ideas can be used with any textbook, or without a textbook at all. These short, practical guides aim to make your teaching life easier, and your students' lives more rewarding and successful.
A handy guide offering a practical plan for targeting skills any employee wants to develop and employers most desire. It's hard to tell if today's competitive job market is more unsettling for employees seeking job security or companies trying to retain loyal workers. The Value-Added Employee provides fresh insights on what makes employees valuable to the organization and how companies can keep productive employees on the job. Employees will understand how to increase their personal marketability by developing specific skills, knowledge, and attitudes. Managers and coaches will find the tools and resources to make employees more valuable to the organization. Even policymakers and human resource professionals can drive change and business improvement through the application of competency modeling processes. The Value-Added Employee is a step-by-step plan for targeting the competencies an employee wants to develop and employers most desire. It discusses 31 core competencies, including interpersonal competencies, business competencies, and self-management competencies. Designed as a handbook, The Value-Added Employee is a toolkit of ideas and a workbook to be written in and referred to on a regular basis. Through its use, employees and their companies will discover a firm foundation for meeting future goals.
Life skills are essentially individual abilities that help in promoting mental well-being and competence in people to deal with the various situations in life. This book presents various aspects of life skills, including communication, self-analysis, self-development and study habits. These are crucial elements in determining one's personal and professional growth. Written in an interactive style, this course book will help students inculcate the various life skills and enhance their acceptability and growth in this highly competitive world.
Effective Organisational Communication provides an accessible and critical introduction to the nature and development of communication skills within a management context. Clearly written and with a distinctive two-part format, the text offers an overview of the principles of communication before moving to examine the practical aspects